Contact & Support
We're here for you — before your purchase, during installation or on the go abroad.
How to reach us
Email: support@peydsim.de
Response time usually within 24 hours.WhatsApp: +49 176 14820828
Fastest for urgent questions, e.g. if your eSIM won't connect abroad.Phone: +49 (0) 69 153 297 10
Response time usually within 24 hours.WhatsApp: +49 176 14820828
Fastest for urgent questions, e.g. if your eSIM won't connect abroad.Phone: +49 (0) 69 153 297 10
Before you write to us
Many questions are answered faster if you check directly:
- Installation issues or QR code error messages? → Installation guide (iPhone & Android)
- General questions about eSIM, compatibility, data usage or refunds? → Frequently asked questions (FAQ)
If you don't find an answer there, just get in touch with us directly.
How can we help you?
So we can help you faster, please include with your request if possible:
- your order number (from the confirmation email),
- your device model (e.g. iPhone 15, Samsung Galaxy S24),
- a short description of the problem, ideally with a screenshot.
Refund or withdrawal
For refund questions or if you'd like to withdraw from your purchase, write to us at support@peydsim.de with your order number. You'll find the conditions in our Terms.
Company details
Demcom Management GmbH
Mergenthalerallee 79–81
65760 Eschborn, Deutschland
You'll find further details in our Imprint.