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Help & FAQ
Answers to the most common questions about your Travel eSIM.
What is an eSIM?
What is the difference between an eSIM and a normal SIM card?
Do I need a separate phone number for my eSIM?
Which countries does my eSIM work in?
How do I know if my phone is eSIM-capable?
My phone is eSIM-capable but network-locked – does it still work?
Can I use an eSIM on a tablet or smartwatch?
Which payment methods does peydSIM accept?
Do I get an invoice?
Can I buy an eSIM for someone else?
How do I install my eSIM?
When should I install my eSIM?
I don't have a QR code – only an activation code. What do I do with it?
The QR code doesn't work / "This code is no longer valid" – what should I do?
Can I install the same eSIM on several devices?
Can I use hotspot/tethering with my eSIM?
Can I use my normal SIM card at the same time?
What happens when my data allowance is used up?
Does my eSIM expire even if I haven't used it?
My eSIM won't connect to the network – what can I do?
My internet connection is slow – why?
I accidentally deleted the eSIM – what now?
Can I return my eSIM if I haven't used it?
What happens if my eSIM doesn't work?
I've already activated my eSIM – can I still withdraw?
How do I reach peydSIM support?
How quickly do I get a reply?
Still have questions?
Our support helps you around the clock.
WhatsApp support
support@peydsim.de
+49 (0) 69 153 297 10